Quote
Garnefeld, I., Böhm, E. and Feider, L., 2017. Returns management to increase customer value. In: Customer value: Fundamentals - Innovative concepts - Practical implementations, 4. Wiesbaden: Springer Gabler, pp.599-624.
Retourenmanagement zur Steigerung des Kundenwerts
Fast facts
Internal authorship
Further publishers
Ina Garnefeld, Eva Böhm
Publishment
- 2017
Anthology
Customer value: Fundamentals - Innovative concepts - Practical implementation
Organizational unit
Subjects
- Economics in general
Publication format
Anthology contribution (Article)